Usually when I need help with something vape-related -- perhaps trying to locate an out of production part, or even an issue with a vendor about a product I purchased I've not had much success dealing directly with vendors and I ultimately turn to the forum for help. I've even had some very nice members send me parts.
Most vendors will request a video --it seems that is their new thing -like they all got together with each other and said, "Let's make them send a video and hopefully they will go away" and I find it absolutely ridiculous. Geekvape, whose products I really like comes to mind.
Anyhow I made a few orders from Sourcemore recently and I have been happy with the service and orders. I've ordered a few mods and miscellaneous parts. They even included small related to my order freebies with my order which I thought was a nice touch.
On one of the orders I ordered a different panel for my Jackaroo mod. There was a sale and I ordered the G10 Green Anaconda panel -- a really nice one. I ended up receiving an American Eagle panel.
Nice panel but not what I ordered. I'm reasonable and I like it and will keep it so I was just going to go and order the Green Anaconda again and leave a note to make sure they ship the correct one. Well - they were out of stock (hence, why they probably sent a different one) and the price is more than double of what I originally paid so I wrote to them and attached a copy of the order.
They responded promptly and asked me to send a pic. I sent a few pics of the box showing American eagle and the panel. Received a nice note apologizing and they let me know they would send me the correct one. I was willing to pay for it because I am keeping the other one and I told them so. I would have been satisfied if they would have just honored the sale price from the original order.
This morning I received a brief email note again apologizing and they sent me a tracking number. Great service and I have already placed another good-sized order with them.
I am a fairly regular "orderer" and all I ask is that vendors make it right if there is an issue. And when I find a vendor that does just that I am loyal to them.
Sorry if I posted this in the wrong section, they do not seem to have an active ECF thread anymore. Please move if necessary.
This thread is not to smear them, but to ask if any current customers know what's going on with them.
I know they are still in business because they have a 2019 holiday sale posted on their home page.
Problem is, I placed an order on 12/2 (Cyber Monday) and my order is still in "pending" status.
I contacted them via contact form 2 days ago and no response yet.
Are they usually this slow and unresponsive? Or did they suffer a tragedy/loss?
I ordered from several vendors that day (US and China) & all have shipped within 48 hours. All the US orders have been long since delivered by now. In fact, I am fixing on getting an order from china delivered sometime this week as it has already been released by US customs. lol
I have never experienced such a long wait for shipping from any US vape vendor so I'm a little concerned. I don't like my money being tied up with vendors who say they have X in stock, but don't. Not saying this is the case with RockyMountainVapor, but I don't really know.
I see they are no longer an ECF supplier, so that is a bit disconcerting. I'm certain they used to be at one point.
Just last Saturday I placed an order on Health Cabin and was able to pay via PayPal. However, last night I placed another order for items that were out of stock on Saturday. I placed my order, received the email confirmation, and info. that my order was pending payment, which has been usual since probably January. (There had always been instructions given then...about how to sort of "get around" PayPal's vape policy and still pay that way). I went back to HC to pull up my order and pay for it that same way, but found only Western Union as a payment option now. So, I contacted Support at HC. I just got the following email from them about paying for my order.
"Thank you for you big supports to HealthCabin.
Unfortunately, out of PayPal new policy to vaping related websites, we have to remove PayPal from our site now. You can see many vaping sites have removed PayPal about 1-3 months ago.
Now, we are sourcing new payment options and we will put them online in coming 2-3 weeks.
Right now, there are 2 options to process the payment:
1. Pay with Western Union, you can pay online or visit WU banks locally.
Check their website for more info: https://www.westernunion.com/us/en/home.html
2. Pay with deposit. For this option, you may send us money via bank wire transfer. We require minimum $200USD per transaction. Once payment received, we will add them to your account deposit, and you can use them to pay for future orders. We will show all detailed info about your deposit updates and happy to send you a receipt with our company official seal.
Let me know your thoughts, thank you."
I responded and definitely let him/her know my thoughts about it.
So, our options are steadily dwindling even more.
Seems in the last month every order i get out of cali is hung up at there mail centers. This wasnt a issue till recently now everything i get is 2-4 days late anyone else having this issue lately? I ordered 6 things from different vendors every one was late this month they seem to sit at some usps for a few bussiness days before they go on there cross country trek to me.
I was looking for the pod for the new mesh coils for my Lost Vape Orion last week because my local shops only have the coils so far. I ordered from a place called Perfect Vape. My package arrived on Saturday and I opened it to find a strawberry banana flavored disposable device that was meant to go to New York, judging by the invoice inside. I contacted them and instead of "We're so sorry, we'll get your order out to you immediately. Can we send you a label to ship the other product back?" They wanted me to print out a label and wait for USPS to scan it before they would send me my actual order. Now, I would understand if it was something worth more than what I spent with them, but this thing lists for $4.72 on their site, which means it cost them like $2. It's going to cost them more to ship it back than it's worth. I explained that I don't have access to a printer until Thursday and I shouldn't be punished for something that wasn't my screw up. She was adamant. I then asked for a refund then. No refund until you ship it back. I finally decided this company wasn't worth any more of my time and said refund everything but the stupid $4.72 right now. She did do that. Maybe I'm being a Karen, but this seems like a stupid way to lose a customer over $5.
I just wanted to say that I am very pleased with the customer service from this company. I ordered a pinoy mod from them (Scud mod) last week and I actually received a phone call the next day to let me know that they received my order and that it will be shipped right away. The owner was very pleasant to talk to and seemed interested in what I had to say about vaping. I have been vaping since 2009 and good customer service is very important to me. Once the device arrived at my mailbox I realized they added two 30ml bottles of eliquid free with my purchase. I have to say I am very pleased. The product came wrapped very well with no chance of it being damaged. I will order from them again. The prices are also very good. I just wanted to put this out there.
@vaper1960 I read your post about the above vendor and wanted to reply. I haven't had issues with promos, sales, discounts on their site and I have received a prompt refund for a DOA mod they sent me. However, I take issue with their shipping fee price hike due to carrier signature fees in certain states. They explain that the carrier charges a fee for signature and they have included that fee in the shipping cost. My small and lightweight order cost me $12.99 where it would usually be around $6.99.
I emailed them explaining that I receive many age-related products in the mail and not once has the carrier required my signature. The BlueCheck which is state/federal compliant takes care of that during the check out process. They apologized for the inconvenience.
I don't know when I'll receive my package but I'll be sure to report back if I'm required to sign for it. Somehow I highly doubt it. If anyone else has had to submit their signature to receive their vape related products from a US vendor I sure would like to know. Thank you.
Has/is anyone having a problem getting any delivery from fasttech? I have two separate orders,one setting at "label created but not yet in system" for two months as of today. Second order setting for same length of time at "origin post is prepping package for shipment".
Has the USPS already stopped accepting ecig deliveries for shipping,even though the items were order months prior? It's nothing really expensive(which is good) but still I can't get any answers.
Thanks for any help or replies.
The one thing i still have trouble with in my vape shopping is finding nice drip tips. Most unfortunately I live out in the 'burbs where there are no vape shops, let alone one with a large selection of drip tips that I can try on my RBAs live. I haven't found many vendors with what I would call a "great" selection of DTs, vapordna being one of them. I'm willing to pay a little extra to get a quality DT, I find it makes that bit of difference that can take a good set up and make it great. The few times I have ordered DTs from FT I found that I don't really end up using them either because they don't fit quite right, don't feel quite right, or suffer from lower quality in build and/or materials. The best luck I've had has been with vapordna's premium tip section but I know there are tips out there which are just as good at a far cheaper price. So I posit the question ... where do you get your tips?
Specifically I was recently at a B&M a few cities over looking at an HCigar Orchid clone and while I didn't care for the Orchid I loved the DT, I just couldn't justify buying an atty I'll never use just for the DT ... I don't like to collect things like that. It was a fat medium length SS tip with a delrin base/core and 2 O-rings. It fit like a glove in my SQR which I find has the most precise 510 drip bore of any of my toppers, which shouldn't come as any surprise since the SQR is Swiss
During the "panic buying" time, I ordered a ton of Cotton Bacon Prime.
Before that, I had ordered 2 packages. Both were authentic and said "Wick n Vape" on the package.
This new order has been authenticated. But the individual packages now says "WNV" instead of "Wick n Vape.
Is it possible "Wick n Vape" changed their name to reflect the changing times?
Hmmm ......... interesting.
Last night I received my vaporDNA order:
1 - Doge X by Congrevape
1 - Mutation X V3 by Indulgence
1 - EHPro Pontus V1.5 Dripping Tank Atomizer
I was so excited!! When I ripped open the box I was stunned! The EHPro was sitting right on top in this elegant black box! Quite an impressive sight!!
The Mutation X V3 looks killer too! Nice box, slick looking in the see through window! Was a little disappointed that the Drip Tip that comes with it is PLASTIC. That was a bit disappointing. But this thing looks amazing!
The Doge X - I don't even have words for this thing!! Intimidating comes to mind! The chuff tip (which is NOT removable) on this guy is MASSIVE!!!! MASSIVE (yes I said it again!)!! It almost seems too much!! But very excited to build some coils for this guy and start blowing some clouds!!
It was late last night when I finally got to sit down with them. The only one I was able to clean and get put together was the EHPro Pontus V1.5. Taking it apart was a pain in the, well, in the you know what!! The pyrex glass wouldn't come off the bottom part and every time I would twist and/or pull on it, it felt like the glass was going to Shatter (but it didn't, eventually it popped off). Unfortunately, this dripping tank does NOT come with instructions. So dis-assembly was a little time consuming, trying to figure out which portion to remove and which screws to loose. But thank you YouTube for 1 helpful video.
Anyway, built some 1.6ohm coils out of 28ga Kanthal, was shooting for 0.8ohm final resistance at my atty. Let me tell you, the screws on this thing Do NOT want to HOLD down wire. One constantly backs out and the other just Breaks the Kanthal. And I am not even screwing them down that Hard or "forceful". So after getting the wires in and screws down and wicked, I fired it up but the Atty reads 0.9ohm then JUMPS up to 1.4ohm, then down to 1.0ohm then up to 1.2ohm, then down to 0.9 then up. It won't hold steady! So I took off the top and screwed down that screw that keeps coming out, was fine for a pull or two, then started bouncing around again.
I contacted vaporDNA who I made the purchase from via email (no one seems to answer their customer service phone number) and I also contacted EHPro about it. So we'll see what happens.
VaporDNA, so far is pretty good. Shipped the items on the 12th and I got them on the 16th. So pretty fast shipping (it was FREE!). They even send a FREE bottle of juice along with any purchase! Its 60/40 (VG/PG) and they wrote that that is the Only ratio they'll send for the free juice! Which is fine by me, I don't tend to look "Gift Horses in the Mouth".
Any way, I would post pics but can't while I'm at work! Just wanted to update everybody!!
More updates to come as well, once I get my Doge X and Mutation V3 coiled and wicked!!!